🔐 Controlled/Regulated Storage Workflow

This process outlines how to handle incoming firearms from police departments or transfers from other FFLs

🔔 Step 1: When to Contact the Customer

Determine how to proceed based on the customer’s contract status:

a) If the customer’s firearms have arrived and they have not signed a contract:
→ Contact the customer and instruct them to complete the form at:

https://zackssports.com/control-storage

(They’ll click “Start Here” and follow the prompts.)

b) If the customer already signed a contract before their firearms arrived:

→ Create a store pickup invoice
→ Then contact the customer to let them know their firearms came in and the invoice is ready for pickup or can be emailed.

📝 Step 2: Customer Form Submission

The owner fills out the form on the webpage.

Form Guidance:

If we already have their firearms:They should answer NO to “Are we picking them up from the police?”A notarization form may be sent automatically, but they can ignore it.If we do not have their firearms yet (we’re picking them up from the police):They must answer YESA notarization form will be emailed to them.The customer must notarize and return the form to us before we can retrieve the firearms.

* Step 3: Contract Delivery

After the form is submitted (regardless of Yes or No), the customer will receive a

storage contract via email

to sign electronically.

💵 Step 4: Invoice for Payment

Once the contract is signed:

→ Send the customer an invoice via email.

→ They must pay this invoice before we can issue a store pickup invoice.

🧾 Step 5: Final Store Invoice & Pickup

After payment is complete:

→ Generate a store invoice (can be emailed).

→ Ensure all contact details are updated in the Customer tab so we can process everything correctly.